service-pledge

1 Free Assessment of your home

We are open from Monday to Saturday, 7.30am till 6pm, for enquiries, once you have made contact with one of our team, we will arrange a time and date thats convenient for yourself. Lw Landscapes will visit your property to carry out a full assessment on the work you require, we will take the time to talk about design and various types of paving and landscaping to suit your requirements.

We will do a survey of your property and take the required measurements, to sketch of what can be created, this is where we will be speaking about the materials you would like to use.

2 Detailed Quotation within 24 hours

Once we have visited you at your property and a full assessment has been carried out, we would send the quote out by email within in 24 hours, the quotation will explain what materials we will be using and how we will go about doing our work.

All our quotes are valid for 3 months off assessment, being carried out, once work has been agreed the price we give is the price you pay, if there is any extra work you want to add onto the existing project, then we will assess the work you require and discuss a costing for the work.

If your not sure on what products you would like to use, then we would be more than happy to supply you with brochures and samples, you can also visit a few of our suppliers to have a look at the range they stock and supply.

3Arranging a Date for work to commence

Now that you have had time to look over the quotation and are happy to proceed, then we will be happy to go over the date that we would be intending to start the work and that the date would suit your timescale.

4 Completing the work

Before we start work we will give you a call a week before to let you know that everything is ok and we will be ready to start on the date and time arranged.

We dont put a time on our work, as each project is different to the next, and we like to take our time with each project, making sure that everything is done to the customers satisfaction.

Our team will arrived at the date we agree, ready to start the work you require us to do.

5 Payment on completion

We are flexible with our payments, we never ask for a deposit for any of the work that we will carry out, payment is either paid in full on completion or at pre agreed stages.

A full invoice will be issued once the work is completed.

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